General Banking Department at Standard Bank Limited

Abstract

The study will give an idea about the current status of Standard Bank Limited. To fulfil the requirements of the program I did my internship at Standard Bank Limited and prepared a report on “General Banking Department at Standard Bank Limited ". General Banking department is the department that mainly deals with the customer service. This is the department from where the customers start their banking activities. This report will give the readers the idea about the tasks that the employees have to work at the general banking department. The various task that are done by the employees to provide the customer service is mentioned throughout this study. This is one of the most important department of a bank because, this acts as the customer service of the branch of the bank. Primarily customers always go to the general banking department for any sorts of queries. So, with the presence of general banking department it becomes, very easy for the banks to operate and serve the customers because, this department also, look through and sort out the primary problems of the customer. I have selected to work and study about the general banking department because, I always wanted to know about the general banking department. I wanted to experience the job and tasks that an employee working in the general banking department.I also, talked about the various tasks I was assigned as an intern in the general banking department of Standard Bank Limited. I have talked about the problems that I faced during my work and collection of the data for the study. The report contains information on various issues and problems of the bank. Also, my responsibilities that I was assigned. Based on these elements I have prepared my report. This report will give an overview about the current conditions of Standard Bank Limited. This report will give idea about how the different sectors of the bank work and what are the issues that the bank is facing. I also, mentioned some suggestions that in my opinion will help the bank to improve the banking services and system. Finally, all the elements found in this observation will present a picture of the current state of the banking activities and I tried my best to present my experiences in the report in a perfect way.