Abstract:
Bank has become an essential part of our lives in today's world. Our wealth is safeguarded by it. There are more banks now than ever before. Because of this, competition is also getting worse each day. In the highly competitive world of today, Mercantile Bank projects its image through its customer service. On June 2, 1999, Mercantile Bank Limited (MBL) began operations. In terms of numbers, it's just another Bangladeshi commercial bank, but the founders are determined to make it a little more unique and special in terms of quality. This bank has a brand-new objective and vision to fulfill. In an effort to realize its dream, it will strive for new heights. Banglar Bank - Mercantile Bank Limited is more than just a slogan. In order to meet the challenges of the 21st century, the bank has employed brilliant and talented employees and is outfitted with the latest technology. As an intern, I held positions at the Mercantile Bank Limited branch in Donia. As a result, the activities, issues, and solutions of this branch are the primary focus of this report. In this report, I first describe MBL as a banking organization before looking at the bank's history and development. The report provides an overview of Mercantile Bank Limited's theoretical aspects of general banking and an idea of the services offered to customers. But I mostly talk about the general banking services that Donia Branch offers. The company's history, the report's goals, the report's methodology, the mission, vision, wings, divisions, and the introduction were all discussed in the first section. A brief overview of MBL's products and services was provided in the second section of the report. A clear understanding of the functions of the General Banking Division, Money Gram, the Work Area, and the SWOT Analysis of MBL at a Glance was provided in the third and fourth parts. Scope, Limitations, Conclusion, and Reference are all well-referenced at the conclusion.
