Abstract:
A subfield within the hospitality sector is referred to as the hotel industry (Kim, 2018). It provides consumers with hotel services and has some experience doing so. The hotels do not compete with one another in any way. They are divided into various subgroups according to criteria such as size, purpose, level of service, and cost. Additionally, the service level is broken up into three distinct portions. There is a limited-service option, a mid-range option, and a full-service option. Nevertheless, most customers are more used to the star rating system. It begins with a rating of one, the lowest, and ends with a rating of five, which is the greatest. In today's environment, individuals all around the globe are showing an increased interest in going on vacations and other types of trips. It becomes an essential component of everyday life. In the last five years, not only has there been an increase in the amount spent on travel for pleasure but there has also been an increase in the amount spent on business travel. The market size of the hotel business has further benefited from the surge in the number of tourists, which has shown consistent year-over-year growth.
Bangladesh's economy has grown significantly thanks to the contributions made by its tourism and hospitality industries. By 2021, Bangladesh is anticipated to have reached a level of economic development that places it in the middle-income category (Rahman Ph.D (USA) & Islam, 2021). The government of Bangladesh produced these forecasts. The hotel industry has made a big contribution to this essential movement and to all the other efforts that have been undertaken. About eight to ten hotels of a five-star category operated by international chains can be found in Bangladesh. In addition, a few hotels in the vicinity provide services at the same level as those offered by hotels rated five stars. On the other hand, Bangladesh is home to over 600 hotels and motels, some of which have received ratings of three, two, and even one star. In addition, there are a vast number of bed & breakfasts and boutique hotels that cater to the
requirements of tourists in every area of the country. Every day, a sizeable portion of the workforce is used in the operation of this sector of the economy.
