The Reservation Operation in Grace Cox Smart Hotel

Abstract

As per (“The importance”, 2019), since accommodations seem to be a crucial component in the growth of every nation or state's tourism, hotels are unquestionably among the tourist industry's speediest industries. The hospitality and tourism industries always cooperate, and the availability of adequate hotels boosts the economy of the area by adding value and a number of other things. A country's tourism cannot be increased solely by the presence of hotels, although they do serve as a sign of health tourism. Over time, there will be an immediate demand for new hotels due to the market dynamics discrepancy in Bangladesh's hotel and tourism sectors. The demand for conventional, inexpensive hotels is unavoidable as a result of the inherent shortage of hotels for travelers. Affordable and mid-range hotels are now considered essential in the potential destination to increase the number of affordable lodging options for all types of travelers and to boost the economy of the host nation's tourism industry, (Chandra, 2015). Lodges, guest homes, rest houses, restaurants, hotels, motels, resorts, inns, and other lodging establishments are examples of additional properties in the hospitality sector. But only when all of these things are together is the idea of a hotel taken into account. This really means fulfilling all of the guest's requirements and expectations. The Reservations Operation Department, among other substantial and significant departments of a hotel, offers customers a more proactive value for the services and goods they anticipate receiving even before reaching their destination. The majority of hospitality establishments have sales professionals that target specific market segments and coordinate their efforts to sell the hotel's goods and services, resulting in a significant increase in the hotel's income. The duties of the Reservations Department also include date-stamping, sorting, and racking incoming mail and messages, issuing room keys, confirming reservations, communicating with customers via phone, email, or social media platforms, answering frequently asked questions, determining whether space is available on requested travel dates, assigning requested spaces when available, and informing clients. The amount of business expected to be encountered during any given period is indicated for the hotel by prior reservations made by those in the reservation department.