Customer’s satisfaction of Rahat & Rafit Real Estate Ltd.

Abstract

In Bangladesh, the real estate business started in 1964. Ispahani Group was the pioneer in this sector. During 1970 there were fewer than five companies in Bangladesh engaged in this business. But now this is a booming sector of the company. Rahat & Rafit Real Estate Ltd is one of the innovative and trustworthy real estate companies in Bangladesh come into being with a pledge to fulfill the housing need of the main cities in Bangladesh as well as populous city ―Dhaka‖ and engaged in Real Estate Development, Construction and other associated business. Values We work hard with sustained effort and always look forward to achieving the highest levels of leadership, integrity and excellence. We are keen to provide the best standards of service to ensure our customers‘ satisfaction. Constant improvement, innovation and growth, celebration of individual success, respect of individual success, respect for each individual and working for mutual opportunities and fulfillment are our core values that distinguish us from others. Our Team Working together is essential. Harmony and a positive attitude are critical to success. Without synergy and devoted teamwork our goals will remain unattainable. We at Rahat & Rafit Real Estate Ltd highly appreciate talent and we continuously work to explore personal potential and to reward outstanding achievement. Our highly committed team is the company‘s backbone and the catalyst of its success, creating and driving the trust in the brand. In this report first I want to say Real Estate is property the term property referrers to anything that can be owned or possessed, property can be a tangible asset or an intangible asset. Tangible asset is land, building, automobile, etc. Intangible asset is any kind of document paper such as deed of agreement. Customer satisfaction is one of the most important things in any kind of business mainly Real Estate business. Rahat & Rafit Real Estate Ltd always want to do customer satisfy. They Apply many kind of process, such as always provide Project Brochure, location map, project value document and many more. Rahat & Rafit Real Estate Ltd first show the land project to the customer, and then talk with customer about project value than when customer is convinced then sell the land. Rahat & Rafit Real Estate Ltd provides website facility to see customer land or plot. Always provide all types of money document and provide many more. A customer is stay satisfaction level then he or she always talk his or her relative about his or her land in positive, then relative talk with many people, If customer is stay dissatisfy then always talk negative.