Abstract:
Nowadays, libraries are passing challenging time in providing quality
services for its users. Libraries are service organizations dedicated to their users
and Quality management is the basis for library management in general. Libraries
and librarians are required to demonstrate to top management of the university that
they are getting a good return on their investments in the library. This paper
highlights the importance of total quality management in university libraries, deals
with TQM objectives, aims to focus on how they can provide better quality services
to its users with limited resources in using TQM effective management tools and
principles. As such, a conceptual view has been built for the utilization of TQM in
university libraries.
