Total Quality Management (TQM) for Improving Quality Service in University Libraries: A Conceptual View

Khan, Md. Milan; Kamal, Mostafa

dc.contributor.author	Khan, Md. Milan
dc.contributor.author	Kamal, Mostafa
dc.date.accessioned	2015-10-20T04:42:16Z
dc.date.accessioned	2019-05-27T09:08:26Z
dc.date.available	2015-10-20T04:42:16Z
dc.date.available	2019-05-27T09:08:26Z
dc.date.issued	2015-06-01
dc.identifier.uri	http://hdl.handle.net/20.500.11948/1397
dc.description.abstract	Nowadays, libraries are passing challenging time in providing quality services for its users. Libraries are service organizations dedicated to their users and Quality management is the basis for library management in general. Libraries and librarians are required to demonstrate to top management of the university that they are getting a good return on their investments in the library. This paper highlights the importance of total quality management in university libraries, deals with TQM objectives, aims to focus on how they can provide better quality services to its users with limited resources in using TQM effective management tools and principles. As such, a conceptual view has been built for the utilization of TQM in university libraries.	en_US
dc.language.iso	en	en_US
dc.publisher	Daffodil International University	en_US
dc.subject	TQM, Library Management, Quality Services	en_US
dc.title	Total Quality Management (TQM) for Improving Quality Service in University Libraries: A Conceptual View	en_US
dc.type	Article	en_US