Abstract:
Doing internship in financial institution always gives best chances to the students of business faculty to apply their knowledge on practical field. Financial institutions have very wide range of activities in the economy of a country. Banks are the most important one in the financial sector as they play a very crucial role for the economy. Banking business mainly maintains flow of funds from depositors to investors. In doing so, banks need to collect deposit from the depositors and the distribute those as loan to the investors. Besides, banks provide assistance in international trade, money transfer, collection and payment of utility and other bills etc. all of which are fully customer oriented. Therefore, commercial banks are treated as service organization and their business is largely dependent on the quality of services they provide. Hence, the efficiency and success of commercial banks depend entirely open the satisfaction of their clients. So, the key factor of many commercial bank is the customer service provided by them. This report “Loan and advance of Sonali Bank Limited.”is the picture of quality services provided by one of the well-known Public bank limited in Bangladesh.
