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Usability analysis of ERP software: Education and experience of users' as moderators

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dc.contributor.author Veneziano, Vito
dc.contributor.author Mahmud, Imran
dc.contributor.author Khatun, Amena
dc.contributor.author Peng, Wong Wai
dc.date.accessioned 2018-09-24T04:41:34Z
dc.date.accessioned 2019-05-27T09:59:34Z
dc.date.available 2018-09-24T04:41:34Z
dc.date.available 2019-05-27T09:59:34Z
dc.date.issued 2015-04-09
dc.identifier.uri http://hdl.handle.net/20.500.11948/3293
dc.description.abstract Information systems play a massive role in measuring, analyzing, improving and controlling business processes, especially where the working environment is collaborative and distributed. Though management information system (MIS), as a sector and a discipline, is inventor of many guidelines and models, yet it seems a slow runner on practical implications of usability within its industry of reference. In this paper, researchers critically examined usability using system usability scale (SUS) on most popular enterprise resource planning system SAP, an integrated solution that incorporates the key business operation functions and processes of an organization. The purpose of this research was to investigate the influence of ERP users' demographic information like educational background and job experiences (as factors affecting users' cognitive performance) against the task of rating usability of the system. Survey questionnaire were used as a data collection method and regression testing was conducted to obtain the result of impact. Several potential outputs were achieved and further explained. Full Text Link: http://doi.org/10.1109/SKIMA.2014.7083560 en_US
dc.language.iso en en_US
dc.publisher IEEE Xplore en_US
dc.subject Usability en_US
dc.subject Education en_US
dc.subject Organizations en_US
dc.subject Industries en_US
dc.subject Reliability en_US
dc.title Usability analysis of ERP software: Education and experience of users' as moderators en_US
dc.type Article en_US


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