Abstract:
This report has been prepared to design and An Analysis of Deposit Schemes of Uttara Bank
Limited, Kawran Bazar Branch. This report is prepared based on internship experience and opinion
of the customers of Uttara Bank Ltd. Kawran Bazar Branch.
The main objective of this study is an analyze of deposit activities of Uttara Bank Ltd. Kawran Bazar
Branch. Data were collected from primary sources and secondary sources through face to face
conversation, direct observation and work experience at Kawran Bazar Branch as an intern. The
primary sources were executives of the bank and the customers. The secondary sources were
website, Brochures and yearly book.
The major finding of the study is an analyze of deposit activities of UBL. In this report, it has found
that UBL provide moderate service to the customers on deposit activities. The reason of provide
moderate customer service are unskilled man power, lack of capability for providing best and quick
service, incapable for providing service as per their promises, Employee dissatisfaction,
inconsistency customer service, in experience employee and insufficient technological equipments.
In this research, some recommendation has given to UBL for solving problem related with different
deposit activities of UBL.
