An analysis of deposit schemes of Uttara Bank Limited A study on Karwan Bazar Branch

Abstract

This report has been prepared to design and An Analysis of Deposit Schemes of Uttara Bank Limited, Kawran Bazar Branch. This report is prepared based on internship experience and opinion of the customers of Uttara Bank Ltd. Kawran Bazar Branch. The main objective of this study is an analyze of deposit activities of Uttara Bank Ltd. Kawran Bazar Branch. Data were collected from primary sources and secondary sources through face to face conversation, direct observation and work experience at Kawran Bazar Branch as an intern. The primary sources were executives of the bank and the customers. The secondary sources were website, Brochures and yearly book. The major finding of the study is an analyze of deposit activities of UBL. In this report, it has found that UBL provide moderate service to the customers on deposit activities. The reason of provide moderate customer service are unskilled man power, lack of capability for providing best and quick service, incapable for providing service as per their promises, Employee dissatisfaction, inconsistency customer service, in experience employee and insufficient technological equipments. In this research, some recommendation has given to UBL for solving problem related with different deposit activities of UBL.